Peggy talks about the fact that in today’s society experience is as important as the products and services, as buyers are more likely to be loyal to a company that they trust. She profiles what today’s customer looks like today and how technology and AI (artificial intelligence) can help deliver a better customer experience.
2 Construction Worker of the Future
Peggy and Sandra Benson, worldwide head of engineering and construction, Amazon Web Services (AWS), discuss the construction worker of the future and how the industry can use technology to become more productive. She shares how a virtual jobsite will be helpful to leverage experience across more than one project and the four key factors happening in construction today.
3 The Collison of Story and Data
Peggy and Nancy Duarte, author, DataStory: Explain Data and Inspire Action Through Story, says there is a correlation between story and data, as there is an opportunity to use story as a framing device for data. She suggests shaping your data into a simple three-act structure, providing examples for how this can be done.