Peggy chats with Ben Dolmar, director of software development, The Nerdery, about how people getting into the IoT space look at technology and what they could do. He suggests looking at the needs and the workflow—and then measuring and streamlining. When you go to bring something like this to market, start with a plan and then do research, he says, and next test with groups of people. Then as the build out happens, have a plan for how to maintain a rollout. Further, he talks about machine learning and how it can help automate simple tasks, but there is still human value at the end of it. He suggests there are places where AI (artificial intelligence) may or may not take over a process, but we will end up with new jobs when we automate processes. Today, a big part of what we get out of the IoT is more sophisticated solutions to capture and process a lot more data.
2 Best Practices for Abandoned Technology
Peggy and Christian Crews, foresight and transformative growth lead, Kalypso, talk about what happens when IoT devices get abandoned by technology developers. He says there are two levels: if you are a company buyer versus if you are an end consumer. He asks: Is it core to the value you are delivering or is it context—something that is allowing you to deliver value separately. If it is core, you need to invest directly into some of these. If it is context, you can outsource it, and if it fails, you learned a lot, but it is not completely damaging your core value that you are delivering. He says, we have been saying that AI (artificial intelligence) is 10 years away for the last 50 years, and then all of a sudden it was here. In the contracting space, we are seeing much stronger emphasis on putting language in the contract to protect companies, but the best thing that IoT does is to move away from some cost in hardware. He suggests considering hardware-as-a-service. There has been a lot of bandwagon with blockchain, but the reality is blockchain works for some things, but not all things, he adds.
3 Strategies for Orphaned Technology
Peggy Smedley tells the story of smart-home devices that were left orphaned in many people’s home. She talks about the fallout when technology is abandoned as a result of mergers and acquisitions. She says the FCC sums it up, when it listed the questions IoT businesses should ask itself. Security is another big concern with orphaned technology, as vulnerability could put consumers’ lives at risk. One smart move is to make sure you are buying from a trustworthy and reputable company. She suggests to make sure to ask a provider what their plans are. For providers, she says don’t pretend that you are never going to change as a company—be upfront about what your plans are.