Peggy and Ian Barkin, chief strategy and marketing officer, Sykes Enterprises, talk about some of the biggest trends on the horizon for 2021. He says there are two different elements that define what is next: the trajectory of travel of predictable evolution of some technology being employed and the other is driven by the environment and the events that have been going on around us in the last 12-18 months.

They also discuss:

  • Cyber resilience and enterprise investment in preparing for reacting to or recovering from cyber events.
  • The increased emphasis on the shared human experience.
  • How the tools we have today can give us more visibility into processes and sustainability.

sykes.com/

(01.12.21 – #701)

IoT, Internet of Things, Peggy Smedley, artificial intelligence, machine learning, big data, digital transformation, cybersecurity, blockchain, 5G cloud, sustainability, future of work, podcast