PayPal Radio

Martin, author and internet marketing expert, discusses the realities of the current economy and advantages that businesses might find in it.
http://www.customercatcher.com

Our conversation with Martin continues, covering the methods of communication a seller can establish to build good customer relationships, the right mix of communication tools and how to keep in contact with sources for product they're buying as well.
http://www.martinwales.com

Colin Rule, PayPal's Director of Dispute Resolution, joins late in the segment to talk about how the customer service landscape has changed over the holiday season and into 2009. First up is a list of key resources found a bit deeper in the PayPal site that could help your business today.

Colin goes through the basics of what a buyer and seller see during the dispute process, and also mentions some current and upcoming enhancements for PayPal customers.