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02 Virtual Teams—Building Conflict Competence
Conflicts on teams are more complex than interpersonal conflicts because there are multiple simultaneous conversations, multiple personalities, multiple communications styles, and multiple perceptions. Craig and Tim point out that everything in a two person conflict is multiplied many times over in a team conflict. Becoming conflict competent is therefore essential. Doug asks about leaders or managers that don’t get it. The key, says Craig, is to work with what you have and build conflict competency with those you trust.