How to Listen to wsRadio Shows

Mac users, you need the Windows Media Player for Macs. There are numerous problems that may need to be corrected after installation so that you can listen.
Click here to get all the Information you need to listen to wsRadio on your Mac.

The basic requirements for Windows listeners are listed below. Most computers are configured to listen right away, however you may need to download the latest version of Windows Media Player or Real Player.

Frequently Asked Questions:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;wmp

Minimum system requirements to listen to internet radio:

If you are experiencing any problems with accessing the wsRadio.com archives after downloading the latest Windows Media player, visit the Windows Media Player Support Center, or read the "Troubleshooting" info at the bottom of this page.

Firewall Problems? Open your Windows Media Player.
Select >Tools >Options >Select the network tab
Uncheck the multi cast, UDP and TCP boxes. Make sure that HTTP is checked. Select OK at the bottom of the menu. To ensure that your changes go into effect, close and re-open your Windows Media Player.

Windows Media Player doesn't open outside of browser? If you are running a version of windows that opens up a WindowsMedia.com box on the left hand side of the Explorer Browser, you will probably need to follow the directions below to disable it so that you can listen to the WsRadio live stream:
1. Click on the button on the top toolbar that says "Media"
2. At the bottom of the list, select "Settings".
3. Make sure that "Play Web Media" is not checked or enabled. This should eliminate the problem, and open a WMP window.

Common error when listening with Windows Media- "Windows Media Player cannot play this file. Please connect to the internet"? This issue can be solved quickly on most versions of Windows Media Player.
1. Open Windows Media Player
2. Select "Tools"
3. Select "Options"
4. At the bottom of the menu make sure that "Connect to the Internet (overrides other commands)" is checked. This should solve the issue and allow listening.

Feeling Frustrated? Post a question to the Windows Media User's Discussion Group. As there are numerous potential problems that appear when listeners attempt to use Windows Media Player for streaming audio, you can utilize this group to research or ask questions that will be viewed by thousands and will likely bring you to a quick resolution.

You can email techsupport@wsradio.com with your problem.
To help us in assisting you, please answer the following questions in your email.
1. What operating system are you using?
2. What type of computer?
3. What is the exact error that happens when you try to listen?
Have you upgraded your Windows Media Player?
http://www.microsoft.com/windows/windowsmedia/download/default.asp

Trouble-Shooting For Windows Operating Systems
(a more extensive resource is available at the Windows Media Player Support Center)

Microsoft's installation help page

If you already have Media Player installed, is it the latest version? Check for Windows Media Player: Windows 95, 98, or NT 4.0 should be version 6.4, Windows 3.x should be version 3.0, Macintosh should be version 6.3 beta.  Windows users can identify the version of the player they are currently using by "right clicking" their mouse when it is over the player, and looking at the properties box.

If you are using Microsoft Internet Explorer, do you have the security setting at "Medium" or lower? Our audio streams do not work on systems set to high security. If you need to change your security settings, restart your computer completely before trying again.

If you memory or cache file folders are full you may experience audio streaming errors, try emptying your Temporary Internet files, and any addition files, such as the contents of the recycling bin.